Customer Service Manager

Customer Service Manager job description

A Customer Service Manager role primarily involves communicating with customers either via phone, email or face-to-face in relation to a product or service, plus potentially overseeing a team of Customer Service agents. A Customer Service Manager job description will describe the representative as acting on behalf of the company, so it is paramount that they know and understand the company values and always act in a professional manner, using language that aligns with that of the company.

Customer Service Manager duties and responsibilities of the job

The Customer Service Manager is responsible for providing a productive and motivating working environment, and addressing any issues/disputes from customers or clients. A Customer Service Manager job description generally includes:

Delivering a comprehensive service to enquiring customers

Possibly delegating certain customer enquiries to specific teams

Managing a large number of incoming calls and emails

Managing customers’ accounts

Keeping a record of customer interaction and details of actions taken

Communicating with internal teams to discuss sales targets

Generating sales leads, building sustainable relationships where necessary

Reporting back on results

Customer Service Manager job qualifications and requirements

Whilst no degree is required f or a Customer Services role, there are a number of traits that a candidate will be expected to display in order to excel in the role:

Excellent verbal and written communication skills

The ability to maintain calm under pressure

A thorough knowledge of the product or service the company they work for is offering

Efficiency and organisational skills

Administrative skills

Computer literacy in order to type up reports, results and details of customer interaction

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Salary for Customer Service Manager

90500 - 119000

25th Percentile

90500

The applicant has limited or no experience in the position and is still developing their skills.

Demand: Low

50th Percentile

104500

The applicant has an average level of experience and has most of the necessary skills.

Demand: Moderate

75th Percentile

119000

The applicant has above-average experience, has (nearly) all necessary skills, and may also have specialised qualifications.

Demand: High

Projected salaries for related positions

Position title

25th Percentile

50th Percentile

75th Percentile

Customer Service Representative / Officer

56500

62000

67000

Customer Service Team Leader

75500

82000

89000

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