IT Help Desk Support / Desktop Support

What is IT Support?

The IT Support maintains the computer networks of all types of organisations, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical issues as they arise. Because of the nature of the job, some companies may require their IT Support to undertake shift work.

IT Support job description

An IT Support job description can feature:

Installing and configuring computer hardware, software, systems, networks, printers, and scanners

Monitoring and maintaining computer systems and networks

Responding in a timely manner to service issues and requests

Providing technical support across the company (this may be in person or over the phone)

Setting up accounts for new users

Repairing and replacing equipment as necessary

Testing new technology

Possibly training junior staff

What skills and qualifications should an IT Support have?

Although a formal degree might not always be necessary in an IT Support role, tertiary qualifications can include the following:

Computer Science

Computing

Engineering

There are also several qualities that IT Support candidates should be expected to display:

A technical, logical thought process

An ability to stick to strict deadlines

An ability to prioritise and delegate

A keen eye for detail

Looking for an IT support or an IT support job?

Submit your resume or request talent now and our expert recruiters will be with you shortly.

Robert Half can assist you with your IT support staffing needs.

Salary for IT Help Desk Support / Desktop Support

68000 - 86500

25th Percentile

68000

The applicant has limited or no experience in the position and is still developing their skills.

Demand: Low

50th Percentile

78500

The applicant has an average level of experience and has most of the necessary skills.

Demand: Moderate

75th Percentile

86500

The applicant has above-average experience, has (nearly) all necessary skills, and may also have specialised qualifications.

Demand: High

Projected salaries for related positions

Position title

25th Percentile

50th Percentile

75th Percentile

Systems Administrator

97500

117500

120500

Application Support

85500

107000

120500

Newest It Help Desk Support Desktop Support jobs

Search Jobs

Desktop Support Analyst | Professional Services

Desktop Support Engineer

L2 Service Desk Engineer - 4 Days WFH - $85k + super

Level 2 Desktop Support Engineer - Immediate Start

Hiring? Start here.

Access millions of skilled contract and permanent candidates at every level from support roles to C-suite, and pinpoint the talent you need using our industry-leading matching technology.

Find your next hire