2025 Canada Administrative and Customer Service Salaries and Hiring Trends

While AI and other emerging technologies can streamline many routine tasks in administrative and customer support processes, the human element remains vital — especially when it comes to delivering standout customer experiences.

However, recruiting skilled talent for these positions is a persistent challenge for employers in Canada. So is retention. That’s why many companies seek versatile professionals who can handle roles with multiple and varied responsibilities.

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Enter your city to localize national average salaries. Starting salaries can vary greatly depending on a professional’s skills and experience, the company’s size and industry, and demand for the role.

Administrative

Office Services

Customer Service/Call Centre

Health Care

Procurement

Position Title

25th Percentile

50th Percentile

75th Percentile

Senior Executive Assistant

75500

87500

102250

Executive Assistant

67000

77250

87500

Senior Administrative Assistant

57750

66000

74500

Administrative Assistant

51250

60000

67250

Entry-Level Administrative Assistant

46250

50250

56750

Facilities Manager

74000

84750

97000

Office Manager

58250

68500

80500

Project Assistant/Coordinator

54750

62500

70750

Purchasing Assistant

54500

62000

70000

Sales Assistant

50250

55500

63750

Property Management Assistant

50250

56500

62000

Front Desk Coordinator

48000

53250

59750

Receptionist

47250

50750

57250

File Clerk

44000

46250

51000

25th Percentile

The candidate is new to the role and building the needed skills, experience and autonomy.

50th Percentile

The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.

75th Percentile

The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.

Administrative and Customer Support Hiring Trends in Canada

Employers prioritize tech-savvy applicants

More than ever, companies seek workers with technology skills, including the ability to work with accounting software, CRM systems and data analytics programs.

52% of managers say their greatest hiring challenge is finding candidates with the skill set required for the open role.

To keep valued talent and reduce churn, many employers are increasing efforts to reward staff for good work with development opportunities and competitive pay.

Leadership/
management
experience Project and
program
management AI and
automation Customer
experience Microsoft 365 Leadership/
management
experience Project and
program
management AI and
automation Customer
experience Microsoft 365

Hybrid work necessary to attract talent

More than half (51%) of candidates say flexibility in where and when they work is the perk that most influences their decision to accept a job offer.

40% of administrative and customer support departments say they will offer hybrid jobs to attract and hire skilled candidates.

While they recognize the need to offer flexibility to attract top talent, nearly 6 in 10 managers say having new hires on site full time would be ideal.

Reasonable
workload and
job expectations Competitive salary
with merit
increases Flexibility in where
they can work Positive work
culture and
team dynamics Reasonable
workload and
job expectations Competitive salary
with merit
increases Flexibility in where
they can work Positive work
culture and
team dynamics

Administrative and Customer Support Hiring at a Glance

Administrative and customer support jobs

Administrative assistant

Customer service specialist

Data entry specialist

Executive assistant

Receptionist

Skills and certifications

Bilingualism (English and French)

Canadian certified administrative professional (CCAP)

Certified associate in project management (CAPM)

Data entry and CRM/database management

Microsoft Office specialist (MOS)

Organizational and presentation skills

Post-secondary credential (business administration)

Project and program management

Social media management

Industries hiring most

Finance/insurance/real estate

Health care

Manufacturing

Nonprofit

Professional services

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How do we determine our salary figures and benchmarks? See our methodology.

The salaries listed in the salary tables represent starting compensation only, meaning pay for someone new to a company in the position listed. Our estimates do not include bonuses, benefits or perks. We report salaries in percentiles and ranges, recognizing that professionals join companies at varied experience levels.

Non-salary data referenced in this Salary Guide is based on online surveys developed by Robert Half and conducted by independent research firms. Respondents included hiring managers and employees from small (1-99 employees), midsize (100-999 employees) and large (1,000-10,000 or more employees) private, publicly listed and public sector organizations across Canada.