Active listening was first used in counseling and conflict resolution. These days, business professionals around the world employ the technique.
It makes sense: When it’s done right, active listening — fully listening to the speaker and providing verbal and non-verbal feedback — can help you to draw people out, avoid misunderstandings, foster workplace collaboration, settle disagreements and gain people’s trust. Most of the best leaders have strong listening skills.
Hoping to become a better active listener and communicator? Here are 10 of our favorite quotes about active listening skills to inspire you:
“I only wish I could find an institute that teaches people how to listen. Business people need to listen at least as much as they need to talk. Too many people fail to realize that real communication goes in both directions.”
— Lee Iacocca, Chrysler Corporation
“To say that a person feels listened to means a lot more than just their ideas get heard. It's a sign of respect. It makes people feel valued.”
— Deborah Tannen, Georgetown University
Listening to employees' needs is crucial when asking them to return to the office. Check out how companies are enhancing the in-office experience in this Robert Half infographic.
“Of all the skills of leadership, listening is the most valuable — and one of the least understood. Most captains of industry listen only sometimes, and they remain ordinary leaders. But a few, the great ones, never stop listening. That's how they get word before anyone else of unseen problems and opportunities.”
— Peter Nulty, Fortune Magazine
“I remind myself every morning: Nothing I say this day will teach me anything. So if I’m going to learn, I must do it by listening.”
— Larry King, CNN
“To learn through listening, practice it naively and actively. Naively means that you listen openly, ready to learn something, as opposed to listening defensively, ready to rebut. Listening actively means you acknowledge what you heard and act accordingly.”
— Betsy Sanders, Nordstrom
“You have to be willing sometimes to listen to some remarkable bad opinions. Because if you say to someone, ‘That’s the silliest thing I’ve ever heard; get on out of here!’ — then you'll never get anything out of that person again, and you might as well have a puppet on a string or a robot.”
— John Bryan, Sarah Lee Corporation
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“You cannot truly listen to anyone and do anything else at the same time.”
— M. Scott Peck, author of The Road Less Traveled
“If you make listening and observation your occupation, you will gain much more than you can by talk.”
— Robert Baden-Powell, Boy Scouts Association
“Listening is a magnetic and strange thing, a creative force. The friends who listen to us are the ones we move toward. When we are listened to, it creates us, makes us unfold and expand.”
— Karl A. Menniger, psychiatrist
"Most of the successful people I've known are the ones who do more listening than talking."
— Bernard Baruch, financier and presidential adviser
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