Call Center Specialist in Salt Lake City, UT

Call Center Specialist Job Description

Duties at an inbound call center include responding to customer inquiries, processing orders and routing calls to appropriate departments. Responsibilities at an outbound call center include contacting businesses or individuals, describing products or services, and obtaining customer information and leads. Handles a high volume of customer outreach and calls, usually leveraging an auto-dialer system. Performs data entry, maintains customer databases and logs communication. Excellent interpersonal, customer service, computer and data entry skills are required. Strong verbal skills, listening, organizational and problem-solving abilities are also essential.

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Salary for Call Center Specialist in Salt Lake City, UT
37530 - 51570
25th percentile
37530
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
40770
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
51570
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 54270 59400 69660 Account Manager 46440 56430 71010 Senior Customer Service Specialist 43200 49680 55890 Customer Service Specialist 38880 43200 48330 Customer Experience Specialist 40230 50490 59670 Call Center Lead 58860 65070 75330

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