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Help Desk Support Manager in Indianapolis, IN

Help Desk Support Manager Job Description

A help desk support manager oversees the technical support team that provides assistance to employees or clients facing issues with hardware, software or other computer-related services. The role requires technical expertise and strong leadership skills to effectively manage a team and ensure high customer satisfaction. Employers look for candidates with a bachelor’s degree in computer science or a related field and several years of experience in technical support.

Typical help desk support manager duties:

Coordinating the help desk team’s activities to ensure prompt and effective resolution of support ticketsTraining and mentoring junior staff membersImplementing help desk policies, procedures, and best practicesManaging relationships with vendors for software or hardware supportMonitoring and reporting on help desk performance metricsEvaluating and recommending new tools and technologies to improve support services

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Salary for Help Desk Support Manager in Indianapolis, IN
81238 - 112035
25th percentile
81238
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
100153
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
112035
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 114218 140893 167568 Cable/Computer Technician 41225 49228 55533 Desktop Support Analyst 53350 64505 74933 Product Support Specialist 48743 59898 74933 Help Desk Tier 3 57473 68385 78570 Help Desk Tier 2 45105 56745 63535 Help Desk Tier 1 39285 47530 53108
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