• Browse jobs
  • Find the right job type for you
  • Explore how we help job seekers
  • Finance and Accounting
  • Technology
  • Marketing and Creative
  • Administrative and Customer Support
  • Legal
  • Preview candidates
  • Contract talent
  • Permanent talent
  • Learn how we work with you
  • Executive search
  • Finance and Accounting
  • Technology
  • Marketing and Creative
  • Administrative and Customer Support
  • Legal
  • Technology
  • Risk, Audit and Compliance
  • Finance and Accounting
  • Digital, Marketing and Customer Experience
  • Legal
  • Operations
  • Human Resources
  • 2025 Salary Guide
  • Demand for Skilled Talent Report
  • Building Future-Forward Tech Teams
  • Job Market Outlook
  • Press Room
  • Salary and hiring trends
  • Adaptive working
  • Competitive advantage
  • Work/life balance
  • Diversity and inclusion
  • Browse jobs Find your next hire Our locations

    Product Support Specialist in Nashville, TN

    Product Support Specialist Job Description

    Product support specialists must have strong customer service, problem-solving and communication skills. This position assists users with issues and concerns regarding a company’s products, offering software and technical support and resolving problems. Previous experience in customer and/or technical support may be preferred. Candidates will engage in moderate system design and architecture, building and improving upon current automation. A bachelor’s degree is preferred as well as five or more years of prior relevant experience.

    Typical product support specialist duties:

  • Providing technical and customer service support for a company’s products
  • Assisting users with product issues and concerns and communicating steps to resolve problems
  • Identifying and analyzing problems with software and hardware, including failures, bugs and system issues
  • Reporting issues and user concerns to leadership
  • Looking for a product support specialist or a product support specialist job?

    Submit your resume or request talent now and our expert recruiters will be with you shortly.Robert Half can assist you with your product support specialist recruitment needs.
    Salary for Product Support Specialist in Nashville, TN
    51255 - 78795
    25th percentile
    51255
    The candidate is new to the role and building the needed skills, experience and autonomy.
    50th percentile
    62985
    The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
    75th percentile
    78795
    The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
    Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 120105 148155 176205 Cable/Computer Technician 43350 51765 58395 Help Desk Support Manager 85425 105315 117810 Desktop Support Analyst 56100 67830 78795 Help Desk Tier 3 60435 71910 82620 Help Desk Tier 2 47430 59670 66810 Help Desk Tier 1 41310 49980 55845

    Hiring? Start here.

    Access millions of skilled contract and permanent candidates at every level from support roles to C-suite, and pinpoint the talent you need using our industry-leading matching technology. Find your next hire