This is an exciting time for flexible and ambitious administrative professionals who enjoy learning and trying new approaches to their work in a field where change is a constant factor. And, according to the 2025 Salary Guide From Robert Half, it’s clear administrative and customer support roles will continue to evolve.Administrative professionals proficient with artificial intelligence (AI) and other advanced tools are in high demand. Almost half (48%) of managers are training employees to fill skill gaps in areas like AI and automation. They’re also willing to offer higher starting salaries for highly-skilled candidates in these areas.And that’s not all that can get you a pay hike. Companies also want people able to manage virtual teams and communicate well with a wide range of people. The Salary Guide also reports 51% of managers are raising salaries for employees with strong customer experience skills. In addition, 6 out of 10 managers say they’re increasing pay to encourage more in-office work, with some offering up to 20% more for employees who come into company facilities four to five days a week. This may be because 61% of administrative and customer support professionals prefer working in the office for three days or less. Here are seven hot administrative and customer support jobs where the right mix of skills, experience and training can lead to attractive salaries. For projected salary ranges in your area, check out the administrative and customer support section of the Salary Guide.
As businesses prioritize keeping customers loyal and happy, the role of customer experience specialist has grown in importance. These professionals examine how customers interact with a company, identify where things might be going wrong and suggest ways to improve the overall experience. With strong customer experience skills and proficiency in AI tools, customer experience specialists can command higher salaries as businesses seek experts who can combine human insight with technology to improve every step of the customer journey.See our open customer experience specialist jobs.
The role of a customer service manager goes beyond just leading a team — it’s also about using AI and data analytics to boost service results. Managers who can blend classic service skills with these high-tech tools are in high demand, and many companies are offering attractive salaries to bring in top talent.See our open customer service manager jobs.
Today’s administrative assistants juggle tasks like managing schedules, organizing meetings, preparing reports and handling correspondence. On top of that, they’re expected to use various software, including AI tools, for scheduling and communication. Their role blends traditional office skills with modern tech know-how. Professionals willing to spend more time in the office may be able to negotiate a higher salary, with companies boosting pay to encourage in-person work.See our open administrative assistant jobs.
Executive assistants continue to play a critical role in supporting senior management. They screen calls, manage calendars, make travel and meeting arrangements, prepare reports and financial data, and train and supervise other support staff. In 2025, the most well-compensated executive assistants will have strong technical skills, adeptly using AI-powered tools and sophisticated project management software.See our open executive assistant jobs.
The office manager role has expanded to cover both physical and virtual office environments. Those with a proven track record of managing hybrid teams are in a strong position to negotiate higher compensation, as they’re essential for overseeing hybrid workspaces, implementing new technologies for remote collaboration and ensuring smooth communication between in-office and remote employees. They also play a vital role in maintaining company culture and keeping teams engaged across different work arrangements.See our open office manager jobs.
As businesses focus on building long-term client relationships, account managers have become increasingly valuable. These professionals serve as the main point of contact for key clients, managing relationships, identifying new business opportunities and ensuring client satisfaction. They often work closely with various internal teams to deliver tailored solutions and maintain strong client partnerships.See our open account manager jobs.
As e-commerce continues to grow, senior order entry specialists ensure accurate and efficient order processing. These professionals are skilled in using advanced order management systems, often integrated with AI and machine learning capabilities. They’re responsible for managing complex orders, solving issues and improving the order entry process to boost customer satisfaction and operational efficiency.See our open senior order entry specialist jobs.
