Customer Service Manager in Baltimore, MD

Customer Service Manager Job Description

Hires, trains and manages members of the customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require an associate or bachelor’s degree or several years of relevant experience.

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Salary for Customer Service Manager in Baltimore, MD
52260 - 67080
25th percentile
52260
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
57200
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
67080
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Account Manager 44720 54340 68380 Senior Customer Service Specialist 41600 47840 53820 Customer Service Specialist 37440 41600 46540 Customer Experience Specialist 38740 48620 57460 Call Center Lead 56680 62660 72540 Call Center Specialist 36140 39260 49660

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