Senior Customer Service Specialist in Baltimore, MD

Senior Customer Service Specialist Job Description

Duties include those described for customer service representative, but the position requires stronger work experience for each function. Additional duties may include resolving customer complaints, managing database records, drafting status reports on customer service issues, and supervising staff.

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Salary for Senior Customer Service Specialist in Baltimore, MD
41600 - 53820
25th percentile
41600
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
47840
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
53820
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 52260 57200 67080 Account Manager 44720 54340 68380 Customer Service Specialist 37440 41600 46540 Customer Experience Specialist 38740 48620 57460 Call Center Lead 56680 62660 72540 Call Center Specialist 36140 39260 49660

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