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Customer Service Specialist in Charlotte, NC

Customer Service Specialist Job Description

Maintains solid customer relationships by handling customer questions, concerns and complaints with speed and professionalism. Fulfills these customer service duties via various means, which may include telephone calls, email and face-to-face communication. Performs data entry. May also require research skills to troubleshoot customer problems. Excellent communication and data entry skills are essential.

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Salary for Customer Service Specialist in Charlotte, NC
37048 - 45929
25th percentile
37048
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
41108
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
45929
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 51258 57348 65975 Account Manager 44153 53795 67498 Senior Customer Service Specialist 40854 47451 52780 Customer Experience Specialist 38316 47959 56586 Call Center Specialist 35271 38570 48720

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