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Senior Customer Service Specialist in Charlotte, NC

Senior Customer Service Specialist Job Description

Handles complex customer inquiries, resolves escalated complaints, and provides excellent service via phone, email, and in-person. This role demands a problem-solving mindset. May supervise staff, manage customer records, analyze trends, and prepare reports on customer service issues. Requires several years of experience and strong problem-solving, communication, and leadership skills.

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Salary for Senior Customer Service Specialist in Charlotte, NC
40854 - 52780
25th percentile
40854
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
47451
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
52780
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 51258 57348 65975 Account Manager 44153 53795 67498 Customer Experience Specialist 38316 47959 56586 Customer Service Specialist 37048 41108 45929 Call Center Specialist 35271 38570 48720

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