Call Center Lead in Baltimore, MD

Call Center Lead Job Description

Duties include those described for call center representative, but the position requires more work experience. Additional responsibilities may include communication with customers and clients, upselling existing accounts, managing database records, and supervising staff.

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Salary for Call Center Lead in Baltimore, MD
56680 - 72540
25th percentile
56680
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
62660
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
72540
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 52260 57200 67080 Account Manager 44720 54340 68380 Senior Customer Service Specialist 41600 47840 53820 Customer Service Specialist 37440 41600 46540 Customer Experience Specialist 38740 48620 57460 Call Center Specialist 36140 39260 49660

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