Call Center Specialist in West Palm Beach, FL

Call Center Specialist Job Description

Duties at an inbound call center include responding to customer inquiries, processing orders and routing calls to appropriate departments. Responsibilities at an outbound call center include contacting businesses or individuals, describing products or services, and obtaining customer information and leads. Handles a high volume of customer outreach and calls, usually leveraging an auto-dialer system. Performs data entry, maintains customer databases and logs communication. Excellent interpersonal, customer service, computer and data entry skills are required. Strong verbal skills, listening, organizational and problem-solving abilities are also essential.

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Salary for Call Center Specialist in West Palm Beach, FL
36488 - 50138
25th percentile
36488
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
39638
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
50138
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 52763 57750 67725 Account Manager 45150 54863 69038 Senior Customer Service Specialist 42000 48300 54338 Customer Service Specialist 37800 42000 46988 Customer Experience Specialist 39113 49088 58013 Call Center Lead 57225 63263 73238

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