Customer Experience Specialist in West Palm Beach, FL

Customer Experience Specialist Job Description

Serves as a brand ambassador, creating and maintaining positive engagements with potential and existing customers through all touchpoints, such as telephone, on- and offline channels, and in-person interactions. Responds to customer questions, resolves complaints; tracks and analyzes customer feedback to identify gaps; recommends strategies to strengthen customer experience metrics; collaborates with internal stakeholders, such as sales, marketing and product development, to continually enhance customers’ experiences. Excellent communication, sound judgment and problem-solving abilities are essential, along with computer and customer service software skills, including experience with CRM platforms.

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Salary for Customer Experience Specialist in West Palm Beach, FL
39113 - 58013
25th percentile
39113
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
49088
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
58013
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 52763 57750 67725 Account Manager 45150 54863 69038 Senior Customer Service Specialist 42000 48300 54338 Customer Service Specialist 37800 42000 46988 Call Center Lead 57225 63263 73238 Call Center Specialist 36488 39638 50138

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