Customer Service Manager in West Palm Beach, FL

Customer Service Manager Job Description

Hires, trains and manages members of the customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require an associate or bachelor’s degree or several years of relevant experience.

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Salary for Customer Service Manager in West Palm Beach, FL
52763 - 67725
25th percentile
52763
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
57750
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
67725
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Account Manager 45150 54863 69038 Senior Customer Service Specialist 42000 48300 54338 Customer Service Specialist 37800 42000 46988 Customer Experience Specialist 39113 49088 58013 Call Center Lead 57225 63263 73238 Call Center Specialist 36488 39638 50138

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