Customer Service Manager in Indianapolis, IN

Customer Service Manager Job Description

Hires, trains and manages members of the customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require an associate or bachelor’s degree or several years of relevant experience.

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Salary for Customer Service Manager in Indianapolis, IN
48743 - 62565
25th percentile
48743
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
53350
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
62565
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Account Manager 41710 50683 63778 Senior Customer Service Specialist 38800 44620 50198 Customer Service Specialist 34920 38800 43408 Customer Experience Specialist 36133 45348 53593 Call Center Lead 52865 58443 67658 Call Center Specialist 33708 36618 46318

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