Call Center Lead in Indianapolis, IN

Call Center Lead Job Description

Duties include those described for call center representative, but the position requires more work experience. Additional responsibilities may include communication with customers and clients, upselling existing accounts, managing database records, and supervising staff.

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Salary for Call Center Lead in Indianapolis, IN
52865 - 67658
25th percentile
52865
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
58443
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
67658
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 48743 53350 62565 Account Manager 41710 50683 63778 Senior Customer Service Specialist 38800 44620 50198 Customer Service Specialist 34920 38800 43408 Customer Experience Specialist 36133 45348 53593 Call Center Specialist 33708 36618 46318

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