Call Center Specialist in New York, NY

Call Center Specialist Job Description

Duties at an inbound call center include responding to customer inquiries, processing orders and routing calls to appropriate departments. Responsibilities at an outbound call center include contacting businesses or individuals, describing products or services, and obtaining customer information and leads. Handles a high volume of customer outreach and calls, usually leveraging an auto-dialer system. Performs data entry, maintains customer databases and logs communication. Excellent interpersonal, customer service, computer and data entry skills are required. Strong verbal skills, listening, organizational and problem-solving abilities are also essential.

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Salary for Call Center Specialist in New York, NY
47955 - 65895
25th percentile
47955
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
52095
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
65895
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 69345 75900 89010 Account Manager 59340 72105 90735 Senior Customer Service Specialist 55200 63480 71415 Customer Service Specialist 49680 55200 61755 Customer Experience Specialist 51405 64515 76245 Call Center Lead 75210 83145 96255

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