Customer Experience Specialist in New York, NY

Customer Experience Specialist Job Description

Serves as a brand ambassador, creating and maintaining positive engagements with potential and existing customers through all touchpoints, such as telephone, on- and offline channels, and in-person interactions. Responds to customer questions, resolves complaints; tracks and analyzes customer feedback to identify gaps; recommends strategies to strengthen customer experience metrics; collaborates with internal stakeholders, such as sales, marketing and product development, to continually enhance customers’ experiences. Excellent communication, sound judgment and problem-solving abilities are essential, along with computer and customer service software skills, including experience with CRM platforms.

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Salary for Customer Experience Specialist in New York, NY
51405 - 76245
25th percentile
51405
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
64515
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
76245
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 69345 75900 89010 Account Manager 59340 72105 90735 Senior Customer Service Specialist 55200 63480 71415 Customer Service Specialist 49680 55200 61755 Call Center Lead 75210 83145 96255 Call Center Specialist 47955 52095 65895

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