Customer Service Manager in New York, NY

Customer Service Manager Job Description

Hires, trains and manages members of the customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require an associate or bachelor’s degree or several years of relevant experience.

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Salary for Customer Service Manager in New York, NY
69345 - 89010
25th percentile
69345
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
75900
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
89010
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Account Manager 59340 72105 90735 Senior Customer Service Specialist 55200 63480 71415 Customer Service Specialist 49680 55200 61755 Customer Experience Specialist 51405 64515 76245 Call Center Lead 75210 83145 96255 Call Center Specialist 47955 52095 65895

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