Customer Experience Specialist in Youngstown, OH

Customer Experience Specialist Job Description

Serves as a brand ambassador, creating and maintaining positive engagements with potential and existing customers through all touchpoints, such as telephone, on- and offline channels, and in-person interactions. Responds to customer questions, resolves complaints; tracks and analyzes customer feedback to identify gaps; recommends strategies to strengthen customer experience metrics; collaborates with internal stakeholders, such as sales, marketing and product development, to continually enhance customers’ experiences. Excellent communication, sound judgment and problem-solving abilities are essential, along with computer and customer service software skills, including experience with CRM platforms.

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Salary for Customer Experience Specialist in Youngstown, OH
28310 - 41990
25th percentile
28310
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
35530
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
41990
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 38190 41800 49020 Account Manager 32680 39710 49970 Senior Customer Service Specialist 30400 34960 39330 Customer Service Specialist 27360 30400 34010 Call Center Lead 41420 45790 53010 Call Center Specialist 26410 28690 36290

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