Customer Service Specialist in Youngstown, OH

Customer Service Specialist Job Description

Maintains solid customer relationships by handling customer questions, concerns and complaints with speed and professionalism. Fulfills these customer service duties via various means, which may include telephone calls, email and face-to-face communication. Performs data entry. May also require research skills to troubleshoot customer problems. Excellent communication and data entry skills are essential.

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Salary for Customer Service Specialist in Youngstown, OH
27360 - 34010
25th percentile
27360
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
30400
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
34010
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 38190 41800 49020 Account Manager 32680 39710 49970 Senior Customer Service Specialist 30400 34960 39330 Customer Experience Specialist 28310 35530 41990 Call Center Lead 41420 45790 53010 Call Center Specialist 26410 28690 36290

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