Customer Service Manager in Youngstown, OH

Customer Service Manager Job Description

Hires, trains and manages members of the customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require an associate or bachelor’s degree or several years of relevant experience.

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Salary for Customer Service Manager in Youngstown, OH
38190 - 49020
25th percentile
38190
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
41800
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
49020
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Account Manager 32680 39710 49970 Senior Customer Service Specialist 30400 34960 39330 Customer Service Specialist 27360 30400 34010 Customer Experience Specialist 28310 35530 41990 Call Center Lead 41420 45790 53010 Call Center Specialist 26410 28690 36290

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