Senior Customer Service Specialist in Youngstown, OH

Senior Customer Service Specialist Job Description

Duties include those described for customer service representative, but the position requires stronger work experience for each function. Additional duties may include resolving customer complaints, managing database records, drafting status reports on customer service issues, and supervising staff.

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Salary for Senior Customer Service Specialist in Youngstown, OH
30400 - 39330
25th percentile
30400
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
34960
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
39330
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 38190 41800 49020 Account Manager 32680 39710 49970 Customer Service Specialist 27360 30400 34010 Customer Experience Specialist 28310 35530 41990 Call Center Lead 41420 45790 53010 Call Center Specialist 26410 28690 36290

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