Call Center Lead in New York, NY

Call Center Lead Job Description

Duties include those described for call center representative, but the position requires more work experience. Additional responsibilities may include communication with customers and clients, upselling existing accounts, managing database records, and supervising staff.

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Salary for Call Center Lead in New York, NY
75210 - 96255
25th percentile
75210
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
83145
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
96255
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 69345 75900 89010 Account Manager 59340 72105 90735 Senior Customer Service Specialist 55200 63480 71415 Customer Service Specialist 49680 55200 61755 Customer Experience Specialist 51405 64515 76245 Call Center Specialist 47955 52095 65895

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