Call Center Lead in Youngstown, OH

Call Center Lead Job Description

Duties include those described for call center representative, but the position requires more work experience. Additional responsibilities may include communication with customers and clients, upselling existing accounts, managing database records, and supervising staff.

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Salary for Call Center Lead in Youngstown, OH
41420 - 53010
25th percentile
41420
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
45790
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
53010
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 38190 41800 49020 Account Manager 32680 39710 49970 Senior Customer Service Specialist 30400 34960 39330 Customer Service Specialist 27360 30400 34010 Customer Experience Specialist 28310 35530 41990 Call Center Specialist 26410 28690 36290

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